In short: the cancellation terms that apply to your booking are written into your quote on WhatsApp before you pay anything. The earlier you tell us you need to cancel, the less is held. A delayed or rescheduled flight is not a cancellation — we simply move your officer to the new time at no penalty.
Komodo Fast Track does not sell from a printed rate card, and it does not hide its cancellation terms behind one either. Every booking starts with a written quote sent on WhatsApp. That quote states the service, the party size, the date, the total in USD, and the cancellation terms that apply to that specific booking. You read all of it before any money moves. If something in it is unclear, ask in the same thread before you pay — that is what the thread is for.
Nothing on this page overrides the quote you agreed to. This page explains the principles we build every quote from.
Airport handling is staffing, not inventory. When you book, an officer is committed to your flight, and close to the date that officer can no longer be reassigned. So the amount held on a cancellation follows how much notice you give us:
The exact figures for your booking are in your written quote. We do not publish a single percentage here, because a number printed on a web page would be wrong for most bookings and would contradict the quote you actually signed off on.
Delays, cancelled sectors and re-timed flights are part of flying into Labuan Bajo. They are not treated as cancellations and they carry no penalty. Message us in the same WhatsApp thread as soon as you know, and we reschedule your officer to the new arrival or departure time. If your new time is impossible for us to staff, we say so plainly and refund what was paid for the part we cannot deliver.
The one thing that costs you money is silence. Tell us early, even if the new time is not confirmed yet.
Peak dry-season dates and public holidays are the least flexible part of the calendar. Where a booking needs a deposit to hold staff on those dates, the deposit and its conditions are stated in your written quote before you pay — never discovered afterwards. If you are booking a peak date, read that clause in the quote first.
Reply in the same WhatsApp thread that carries your quote, or email us. Use the thread rather than a new message so the whole booking stays in one record.
Tell us the flight number, the date, and which service you are cancelling. We confirm the cancellation in writing in the same thread, so you hold a record of it.
Where a refund is due under your quote, it is returned through the same payment channel you used to pay. Bank and card processing times are set by your bank, not by us, so we do not promise a date we cannot control.
The Indonesian Visa on Arrival fee of IDR 500,000 is an official Indonesian government charge. You pay it in cash at the immigration counter, in rupiah, directly to the government — we never collect it and never profit from it. If your trip is cancelled, there is nothing for us to refund on that fee, because we never held it. Our assistance at the VOA counter is a separate service, quoted and cancelled like any other service on this site.
How a Komodo Fast Track quote is built · Terms of Service · Privacy Policy · Contact
Komodo Fast Track is operated under Komodo Luxury, part of Juara Holding Group — working from Bali across Indonesia since 2015.
Contact us on WhatsApp — we confirm the service and the price in writing before you pay.
Book via WhatsAppTell us the basics — the desk replies with a price in USD, confirmed in writing before any payment. No account, no prepayment.
