Frequently Asked Questions

We are an airport fast track and VIP handling desk at Komodo Airport (LBJ) in Labuan Bajo, Flores. We meet you at the terminal, carry your paperwork through the administrative counters and queues, walk you to your immigration or check-in lane, and handle your bags. We do not run boat trips or island tours.

We operate under Komodo Luxury, part of Juara Holding Group — operating from Bali across Indonesia since 2015. You can read more about us.

Komodo Airport (LBJ) in Labuan Bajo, the gateway airport for Flores and the Komodo region. That single airport is our whole business; we are not a general travel agency.

No. We are a private service company. Immigration, customs, quarantine and airport authority decisions belong entirely to the officers on duty. We prepare and present your documents correctly and stay with you, but we have no authority over any official process and we never claim any.

We meet you at the agreed point with a nameplate, take charge of the forms and documents that have to be filled in, keep you in the correct queue and counter order, walk with you to the immigration or check-in lane, and handle your luggage from the belt to your car. See how it works step by step.

We will not promise to shorten an official queue, we will not ask any officer for special treatment, and we will not move you around a checkpoint. Everything we do happens inside the normal airport process — we simply take the paperwork, the waiting and the walking off your hands.

No. Komodo National Park is reached only by sea from Labuan Bajo harbour, and boat operations are outside what we do. Our work ends and begins at the airport.

Airport handling is our service; the drive itself is handled by our sister company at Komodo VIP Transfer. If you want both, tell us on WhatsApp and we will coordinate the handover so your driver is waiting when we walk you out.

We answer in English and Indonesian. If you need another language, ask us on WhatsApp before you book and we will tell you honestly whether we can cover it on your date.

From the moment you step off the aircraft we are with you: forms completed, documents presented in the right order, queue position managed, bags collected, and an escort out to your car. Details are on our arrival fast track page.

It depends on your specific flight. Many travellers enter Indonesia at another international airport and continue to Labuan Bajo on a domestic flight, in which case immigration and any visa formality happen at that first entry point, not at LBJ. Send us your flight number on WhatsApp and we will confirm where your immigration actually takes place before we quote you.

We do not give a time promise, and you should be careful with anyone who does. Queue length depends on how many flights land together, how many counters are open, and the officers on duty — none of which is ours to control. What we do commit to is being there, having the paperwork right, and keeping you out of the wrong line.

We agree the exact meeting point with you in writing before your travel date, and we send it again on WhatsApp the day before. Our officer waits with a nameplate showing your name.

Tell us as soon as you know, on the same WhatsApp thread. We track the flight and re-time the meeting at no extra charge. A delay caused by the airline is never treated as a no-show.

Message us immediately. If you never land at Komodo Airport we reschedule the service to your new arrival; if you no longer need it at all, tell us in writing and we will settle it under the terms in your quote.

Yes. We wait at the belt with you, identify and collect your bags, and carry them out to your vehicle. If a bag does not arrive we stay with you at the airline counter while the report is filed.

Yes, and it is worth telling us in advance so we plan the route and the timing properly. Airport wheelchair provision itself is arranged by the airline and the airport, so give us your requirements early and we will make the request alongside your booking.

Only in combination with the airline's own unaccompanied minor procedure, and only with the written consent of the parent or guardian. Message us before booking the flight so we can tell you exactly what the airline will require.

We guide you to the correct counter, make sure the application and payment steps are done in the right order, and stay with you until the visa is in your passport. The decision itself is made by Indonesian immigration, not by us. See our Visa on Arrival page.

IDR 500,000 per person. That is the official Indonesian government charge, paid to the state at the airport — it is not our fee and we do not add to it or take a share of it.

No. Our quote covers our handling service only. The IDR 500,000 government fee is separate and is paid by you at the counter. We say so in writing in every quote so there is no surprise at the airport.

At designated Indonesian entry points. Whether that is Komodo Airport or the airport where you first enter Indonesia depends on your routing. Send us your itinerary and we will confirm which one applies to you.

Eligibility depends on your nationality and your purpose of travel, and the list is set by Indonesian immigration and can change. Check the official Indonesian immigration channels, or send us your passport nationality and we will point you to the current rule rather than guess.

No, you do not need us for the visa itself — an approved e-VOA is used at the electronic gate or counter as issued. People still book us for the rest: the paperwork, the queue order, the bags and the escort out.

Validity and extension rules are set by Indonesian immigration and change from time to time, so we will not print a number here that might be wrong on your travel date. Ask us on WhatsApp and we will direct you to the current official rule for your nationality.

We meet you at the terminal entrance, take your bags, handle the check-in and document formalities with you, and walk you through to the departure area. Details on our departure fast track page.

Follow the check-in deadline your airline gives you for that flight — that deadline is the airline's, not ours, and it differs between carriers and seasons. Send us your booking and we will tell you what time we will meet you.

Yes, and most guests do. A combined booking is quoted as one service and confirmed on the same WhatsApp thread.

Yes. On a domestic flight there is no immigration step, so the service is meet and assist, document and check-in handling, baggage and escort.

We will do everything within the normal process — meet you at the gate area, keep the paperwork moving, and get your bags to the right place. We will not promise you will make the connection, because that depends on the airport and the airlines on the day.

Tell us the aircraft, the operator and the schedule on WhatsApp. Charter and private movements are handled case by case with the airport, and we will confirm in writing what we can and cannot cover before quoting.

Lounge access can be added to a booking where it is available on your date and for your flight. See the airport lounge page, and ask us to confirm availability before you pay.

A porter takes your luggage from the belt or the kerb and carries it through to your vehicle or the check-in counter, so you walk through the terminal with your hands free.

Protocol handling is the more formal version of meet and assist, used for corporate, official and delegation arrivals: a coordinated meeting point, documents handled as a group, and one point of contact for the whole party. See VIP service.

Yes. Our officer waits at the agreed point with a nameplate showing the name you give us when booking.

Yes. Some guests only want someone waiting, the bags carried and a clear walk to the car. Tell us that on WhatsApp and we quote it as its own service.

Ask. If it is inside airport handling we will quote it; if it is not something we can genuinely deliver, we will say so plainly instead of taking the booking.

Every service is quoted individually in USD, indicative for 2026, and confirmed in writing on WhatsApp before any payment. We do not publish a fixed tariff, because the honest price depends on your specific booking. See how our pricing works.

Because a printed number would be wrong for most people who read it. Guest count, arrival or departure time, whether you need arrival, departure or combined handling, and any add-ons all move the figure. We would rather quote you correctly once than advertise a price we then have to change.

How many guests are travelling, the time your flight lands or departs, whether the booking is arrival, departure or combined, and any add-ons such as lounge, porter or protocol handling.

USD. Quotes are indicative for 2026 and are confirmed in writing on WhatsApp before payment.

No. Official state charges — including the IDR 500,000 Visa on Arrival fee — are paid by you directly and are stated separately in your quote so you can see exactly what is ours and what is the government's.

No. Whatever is not written in your confirmed quote is not part of the booking. If something changes on the day, we tell you before it is done, not after.

After you have the written quote and have agreed to it. Nothing is charged before you have the terms in writing on WhatsApp.

Payment methods are confirmed with your quote on WhatsApp, so you are only ever asked to pay through a channel we have named to you in writing. Never send money to an account that has not come to you on our official WhatsApp thread.

Tell us the ages when you ask for a quote and we will price the booking accordingly. Infants carried in arms are not counted the same as a seated passenger.

Message the desk on WhatsApp at +62 811-3810-5742 or email sales@komodoluxury.com. We check availability, send a written quote, and confirm once you accept.

Full name as printed in the passport, nationality, flight number and date, the service you want, and the number of guests. If anything else is needed for your case we will ask before quoting.

Earlier is better, especially in peak season, because availability at a small airport is genuinely limited. We will not pretend a slot exists — if we cannot cover your flight, we will tell you.

Yes. Give us the traveller's passport name and flight details, and tell us who we should contact on the day.

Yes, subject to availability. Send the change on the same WhatsApp thread; we confirm the new arrangement in writing before it takes effect.

The exact terms are written into your quote before you pay, so you agree to them with your eyes open. The principle is simple: the earlier you tell us, the less is retained; a flight delay or cancellation by the airline is rescheduled without penalty; and peak-season deposits are the least flexible.

That is not treated as a guest cancellation. Message us with the airline's notice and we will reschedule the service, or settle it under the terms in your quote.

The same WhatsApp thread you booked on — +62 811-3810-5742. Keep it open while you travel; that is where our officer will message you when they are in position.

Write to sales@komodoluxury.com or send it on the WhatsApp thread, with your booking details and what happened. We would rather hear it from you than read it somewhere else. Our contact details are on the contact page.